When you make too many calls to a particular product line, you'll get a "too many requests" 429 error. The number of calls you can make per day depends on your plan. Check your plan for the call limits per product. In some cases, the limit is applied on an hourly basis, so for example, a limit of 500,000 calls/day becomes 21,000 calls/hour. If you think you're ready for an upgrade, submit an upgrade request by going to your Account section. Our governance team will review it and get back to you with a decision.
How do I check the number of events I used up in my Market Intel subscription
Market Intel (Event Listings) API now returns the number of events you've used in the current calendar month. You'll find this response header in each API response: X-SH-Events-Limit-Used. The number of events counter resets at the beginning of the next calendar month.
For example, if you subscribed to a 1000 events/month Market Intel rate plan, and X-SH-Events-Limit-Used is 750, it indicates that you can fetch data for 250 new events in the current calendar month.
The visual component isn't displaying. What should I do?
Most likely, you haven't subscribed to all the StubHub APIs. First, make sure your application is using the correct application token. If you still can't access the APIs, please contact your StubHub partner connection to confirm that you have access to all the APIs.
How do I figure out which plan is right for me?
By estimating the number of calls you'll make, you can choose the plan that works for you. If you realize you need to make more calls, you can ask for an upgrade.
How do I generate a token?
To generate an access token:
Concatenate your app’s consumer key and secret separated by a colon (:) like this - yourAppKey:yourAppSecret
Generate the Base64 encoded value of this concatenated text.
In the authorization header for generateToken API, enter Basic followed by the Base64 encoded value you generated using this format: Basic base64encodedValue
In the request body, send the email and password for the applicable StubHub account you created (refer to Creating your StubHub user account section in the Getting Started page), in this format: { "username":"www.stubhub.com account email", "password":"www.stubhub.com account password" }
Important: The email/password you send in the request body must belong to an account created on www.stubhub.com and NOT your developer account created on beta-developer.stubhub.com.
Your access token will show up in the access_token field of the response
You can then use this token and pass it as a Bearer token authorization header while accessing other APIs.
