To request an upgrade, login to your account on the developer portal, and click on 'Account' (under your email address on the top right corner), and then click on 'Upgrade Plan'. After filling out the form with the required information, click 'Submit'. Our operations team will get back to you after reviewing the request.
How do I refresh a token?
You'll need to refresh your token every 6 months. You can use the refreshToken API to refresh your token
I was invited to join a company. What does this mean?
An admin invited you to join the company so you can collaborate. Depending on your role, joining a company means you'll be able to create apps, manage team member roles or report and track issues.
Why am I getting a "too many requests" 429 error?
When you make too many calls to a particular product line, you'll get a "too many requests" 429 error. The number of calls you can make per day depends on your plan. Check your plan for the call limits per product. In some cases, the limit is applied on an hourly basis, so for example, a limit of 500,000 calls/day becomes 21,000 calls/hour. If you think you're ready for an upgrade, submit an upgrade request by going to your Account section. Our governance team will review it and get back to you with a decision.
How do I check the number of events I used up in my Market Intel subscription
Market Intel (Event Listings) API now returns the number of events you've used in the current calendar month. You'll find this response header in each API response: X-SH-Events-Limit-Used. The number of events counter resets at the beginning of the next calendar month.
For example, if you subscribed to a 1000 events/month Market Intel rate plan, and X-SH-Events-Limit-Used is 750, it indicates that you can fetch data for 250 new events in the current calendar month.
